Terms and Conditions


Click on the ‘Terms & Conditions’ that apply to your situation:

1. Terms and Conditions An Óige General

2. Public liability

3. Young People

4. Equality

5. Information provided via website, brochure and email

6. Data Protection

7. Payment of Booking and Refunds

8. Bookings: Individuals or parties smaller than ten people

9. Bookings: Groups

10. Group payment and security deposit

11. Rent a hostel

12. Packages, tours and activity holidays

13. Special Events conditions on payments and cancellations

14. Competition Conditions

15. Membership

16. An Óige run events

17. Affiliate hostels

18. Meals

19. Guests with Disabilities, Medical Conditions or Special Needs

20. Smoking

21. Personal possessions

22. Car parks

1. Terms and Conditions An Óige General

1.1 Guests are required to give due consideration to the collective needs of others in the Youth Hostel, to take due care of the facilities provided and to respect the shared environment. In the interest of maintaining community relations, An Óige expects all guests to refrain from any activity likely to antagonise the local community or bring the An Óige into disrepute.

1.2 Any guest displaying unacceptable behaviour will be asked to leave the Youth Hostel without refund.

1.3 During the Youth Hostel’s normal open season, each Youth Hostel has a residential Youth Hostel Manager or staff members who are contactable during your stay.

1.4 An Óige reserves the right to call for assistance from any of the emergency services at any time.

1.5 The primary purpose of Youth Hostels is to provide temporary accommodation to help all, but especially young people during their travels in Ireland. They are not intended to be used as permanent or semi-permanent resident accommodation. Therefore the maximum duration for any single Youth Hostel stay is 21 days, unless specifically authorised by an appropriate member of the Senior Management Team in An Óige.

1.6 Prices vary from one Youth Hostel to another and are variable at different times throughout the year, dependent on local market conditions. Prices currently in force can be found at www.anoige.ie or by contacting the Reservations team. An Óige reserve the right to change our prices at any time, without notice. The price paid is the price in force at the time of booking.

1.7 An Óige will fully guarantee the price of your Youth Hostel stay on your confirmation booking statement/invoice when deposit/full payment is received.

1.8 An Óige  cannot accept any liability and will not consider payment of compensation where the Youth Hostel booking could not be fulfilled due to circumstances which we or our suppliers could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, Act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.

1.9 For other unforeseen internal operational reasons, An Óige may occasionally be forced to change or cancel one or more destination Youth Hostels. In such cases, every effort will be made to contact you in advance, using the contact details supplied at the time of booking or during any subsequent communication. In such cases, no surcharge will be made where guests are required to be relocated to a different Youth Hostel or alternative accommodation.

1.10 As far as the law allows, An Óige takes no responsibility for loss to any guest as a consequence of this agreement or the occupancy following thereon.

2. Public liability insurance

2.1 An Óige maintains standard public liability insurance cover. If you require details of the cover in advance, this can be obtained from the Reservations Department on request.

2.2 Guests are not covered by our insurance for personal injury, damage or theft of property whilst in a Youth Hostel, or public transport delays/cancellations. You are advised to ensure that you are covered independently for such events. An Óige recommend personal travel insurance, including cancellation insurance.

3. Young people

3.1 Groups which include guests under 18 years old are not to be left unsupervised at any time on hostel premises. There is a requirement at Youth Hostels for a minimum 1:10 ratio of adults to children.

3.2 Our hostels are all child and family friendly but if you are a family with children 16 years and under, and you book dorm accommodation please be aware that these children can stay in dorms with others who are not part of your group. This is in accordance with good Child Protection Practice.

3.3 All bookings must be made by a person over 16 years of age. Anyone who is either 16 or 17 years of age must be accompanied or travelling in pairs or more to stay in dorm accommodation. A person of either 16 or 17 years of age who wishes to stay alone must book a private room.

3.4 Groups with Young People

a. For groups of 10 or more there must be at least one supervising adult per 10 students.

b. Do not abandon young people to their own devices at the hostel.  Remember your responsibility as a leader continues and cannot be delegated to the staff at the hostel.

c. Ensure that all young people under 18 have received written parental consent for participation in this trip.

d. Ensure you are familiar with the hostel and its surroundings.  In particular, ensure you are familiar with the hostel’s Safety Statement and the location of fire exits and emergency equipment. The Hostel Manager will help you with this.

e. Young people over 5 years and less than 16 years will be accommodated in same gender room accommodation designated for their group use only.

f. All group leaders (Lead Persons) and drivers will be accommodated in separate accommodation from their group members where possible. For Separate accommodation, there may be a supplementary charge.

g. An Óige requires the Lead Person to hold in their possession medical details and emergency contact details for each young person in their care and make this available to An Óige staff/Activity partner in emergency situations.

h. The Lead Person is responsible for the behaviour of children in their care at all times. An Óige do not accept responsibility for the care and supervision of children in our Youth Hostels.

i. The Lead Person and all group participants are expected to adhere to the An Oige Code of Behaviour and Hostelling Ethos at all times.

j. Mixed gender groups should ensure they have adequate leaders of both genders.

k. Please ensure that you are familiar with your own organisation’s Child Protection Policy as well as An Óige’s Child Protection Policy.

4. Equality

4.1 Irish Youth Hostels are open to all. No guest will be discriminated against on the basis of race, nationality, gender, age, status, occupation, sexuality, religion etc. Where an individual’s circumstances may lead to special accommodation or catering requirements, An Óige advise the guest to notify us at the time of booking, and a minimum of 72 hours prior to arrival so that, subject to availability, appropriate measures can be taken to meet the individual’s needs.

5. Information provided via website, brochure and email

5.1 Please note that every effort has been made to ensure the accuracy of all information on the website. However, An Óige does not accept responsibility for any errors or omissions.

5.2 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of making a Booking or purchasing a Product or as soon as is reasonably possible thereafter.

6. Data Protection

An Óige respects the personal privacy of our customers and we take the responsibility of ensuring the security of your personal information very seriously.

6.1 If we ask you to provide us with any personal information, we will tell you the purposes for which we intend to use that information. We will not collect, use or disclose your personal information without your consent. We will never sell any information obtained from you to a third party.

6.2 By becoming a member of An Óige, you must provide certain personal information which is added to our internal membership database. The information contained in the database will only be used for An Óige purposes.

6.3 We may also use the information collected to send you member magazines, newsletters, email notices, research and surveys and other correspondence. We will only send this type of information to you with your consent.

6.4 An Óige will use the appropriate security safeguards to protect your personal information against loss, theft and unauthorized access. Any personal information you provide to An Óige is encrypted and delivered over a secure server. Access to personal information is restricted to authorized An Óige personnel only.

6.5 An Óige makes limited use of cookies on our website so that we can provide you with faster service, consistent and updated information and an overall better web experience. We do not use cookies to track personally-identifiable information or your movements after leaving our website.

7. Payment of bookings and refunds

Payment of accounts may be processed in the following ways:

Bank Transfer to AIB (Allied Irish Bank), 40/41 Westmoreland Street, Business Centre, Dublin 2, Ireland. Please note if paying by Bank Transfer you MUST state the booking Reference number in Details of Payment

IBAN: IE 71 AIBK 933384 00047181, SWIFT Code: AIBKIE2D

Visa, Mastercard or American Express

Other methods may be available by arrangement, please check when booking.

7.2 If your booking is for more than one night, the hostel reserves the right to cancel the remainder of your booking and resell the bed/room if you don’t check in on your arrival date.

7.3 If you booked a special deal, package or booked a stay during a peak period or with a minimum nights’ stay, please check the specific terms and conditions of the individual product. Some of these may be non-refundable or have other individual conditions.

7.4 Please allow at least seven days for processing a refund.

8. Bookings: Individuals or parties smaller than ten people

Please advise in advance your intended time of arrival. If you are delayed and are not likely due to arrive at the hostel before 5:30pm, you are required to call the hostel in advance. The telephone numbers of the hostels are on the An Oige hostel website and brochure.

On departure, guests are expected to leave the Youth Hostel by the required departure time, notified at each Youth Hostel reception, normally 10.00 hours.

8.1 A Non Refundable Deposit of one night accommodation must be paid when booking in order to secure your reservation. If deposit is not received within 7 days of your booking, your reservation will be cancelled. The remainder balance is due 3-4 weeks prior to arrival.  If the balance is not received 3 weeks in advance we reserve the right to treat your booking as cancelled.

8.2 Changes to a booking are permitted but once deposit has been received are subject to an amendment fee of €30.00.

8.3 You or any member of your party may cancel your booking, or any part of it, once it has been confirmed, but these instructions must be in writing/email.  You can send this to either your travel agent or to An Óige directly.  To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below.  The amount payable depends on when we receive your written instructions – the more notice advised the less charged.

Period before cancellation
Amount charged
More than 30 days
15 – 29 days
30% of total price
7 – 14 days
50% of total price
6 days -72 hours
75% of total price
Under 72 hours, before or day of booking
100% of total price
8.4 While these cancellation charges do apply, we can offer the customer the option to re-book with us within 6 months with none of the above penalties applying. The money paid will be kept on file towards the new booking and a €45 re-activation fee will be charged once the new booking has been confirmed. Money will only be kept on file for 6 months and failure to re-book with us within this time frame will result in the charges above being applied. This does not apply for our Affiliate hostels.

9. Bookings: Groups

9.1 Standard Group bookings are defined as an organised group of 10 people or more and booking An Óige services only.

9.2 Group Package bookings include additional elements provided by third party suppliers, such as activities, venue entry tickets, and travel arrangements. Each Package varies. Please check the details of your chosen package carefully.

9.3 Every group is required to have a leader, regarded as the Lead Person, who is responsible for making and paying for the booking and is the main point of contact before, during and after the stay.

9.4 There is a legal requirement at licensed Youth Hostels for a minimum 1:10 ratio of adults to children.

9.5 The Lead Person is required to be resident within the Youth Hostel throughout the duration of their booking.

9.6 The Lead Person must be aged 18 years or over.

9.7 For all group bookings, An Óige must have a direct mobile telephone contact with the Lead Person whilst travelling, and a contact email address.

9.8 On arrival at the Youth Hostel the Lead Person is required to sign all relevant registration documentation. The Lead Person is required to present a full list of participants for fire regulation purposes to Youth Hostel reception staff.

9.9 The normal arrival time at a Youth Hostel is no earlier than 17:00 hours. Some Youth Hostels may be able to accept earlier arrivals but this should be confirmed with the individual Youth Hostel in advance. Luggage storage for early arrivals may be available at the Youth Hostel, but this should be checked with the Youth Hostel in advance.

9.10 Groups wishing to arrive later than 18:00 hours on their arrival day should notify the hostel prior to arrival to retain the accommodation booked.

9.11 The Lead Person may be liable for damage caused by the action of their party members and/or be asked to remove their group from the Youth Hostel if behaviour is unacceptable. Any damage to the Youth Hostel or its contents will be charged to the group.

9.12 The Lead Person is responsible for ensuring that their group maintain the programme schedule, as early or late departure may result in the activity/venue not being available outside the agreed time.

9.13 Guests are expected to leave the Youth Hostel by the required departure time, notified at each Youth Hostel reception, this is normally 10:30 hours.

10. Group payment and security deposit

10.1 Leaders accompanying a party must agree to be responsible and accountable for the behaviour and actions of their party. Hostel policy states that any member of a party found misbehaving or contravening hostel rules jeopardises the stay of the whole group. The leader(s) are liable for all damages caused by the actions of their party. To this end a security deposit of €500.00 – €1500.00+ must be paid on arrival (amount dependable on group size) as follows:

0 – 50 pax –       €500.00

50 – 100:           €1000.00

100+                 €1500.00+

10.2 This deposit will be refunded in full if no damages are caused by the group while staying at the Youth Hostel. Damages and expenses incurred by the hostel due to the actions of the group will be deducted from the security deposit. Any expenses incurred beyond the limits of the deposit will be sought from the group leader(s). It is a condition at booking that the group leader(s) accept this liability.

10.3 A €25 per person security deposit is required for all groups of 10 or more for Sleepzone Galway, Burren and Connemara hostels. This must be paid directly to the hostel upon check in.

10.4 For group packages, the accommodation element of the Itinerary will be held for an agreed period from the date of issue of the Itinerary. No other elements of the itinerary, including any arrangements with third party activity providers or venues, will be booked until a 20% non-refundable deposit is received by An Óige. If the deposit is not paid by the agreed date the accommodation will be released and no further action will be taken to progress the Itinerary. If the costs of third party suppliers or venue exceed the deposit paid, additional payment may be requested.

10.5 All deposits/payments made by credit or debit card will be transacted at the time of booking confirmation, not on arrival at the Youth Hostel.

11. Bookings: Rent a Hostel

11.1 An Óige Rent a Hostel for private hire enables a guest to hire a whole Youth Hostel for exclusive use. No other guests can use the Youth Hostel at the same time, and the Rent a Hostel guest has full use of all Youth Hostel facilities except catering kitchens. Self-catering kitchens are available in all properties.

11.2 In the event that you instruct third party contractors to operate within our premises i.e. caterers, disco firms, bar services or other, you must ensure that they possess all relevant insurances, qualifications and licences as required. Copies of these should be provided to An Óige for reference prior to the start of your rental period. An Óige will charge a commission on services provided by approved third party suppliers.

11.3 You can bring any number in your group, up to the maximum number of beds available for your chosen Youth Hostel (full details are in the relevant Youth Hostel profile). Regulations require that An Óige know the actual number of people in your group, which should be confirmed to Reservations or hostel two weeks prior to your arrival date.

11.4 Any changes should not exceed the Youth Hostel capacity and should be notified to Reservations or hostel up to the arrival date.

11.5 The completed Group List should be presented to the Manager or staff member on arrival. This list should also be used to register that all guests have arrived.

11.6 Managers or Staff will be in residence whilst the group is present yet will not interfere with the activities of the group except: where damage is caused to the hostel or the hostel’s standing in the community, disturbances beyond a reasonable expectation are made to the managers themselves, i.e. noise, or for purposes of the final inspection.

11.7 An Óige reserves the right to require the Lead Person to organise, at his/her own cost, stewards from a reputable stewarding company, if appropriate to the event being held in the Youth Hostel.

11.8 Youth Hostels can be hired as a Rent a Hostel for commercial use at the discretion of An Óige.

11.9 An Óige will not permit conduct or activities which could cause an offence on racial, political, sectarian or religious grounds, or which could constitute a threat to public order.

11.10 An Óige cannot accept bookings for events which may bring An Óige into disrepute.

11.11 The maximum capacity of the event, conference and function facilities at Youth Hostels is equal to the residential capacity of the hostel at any time. Please note that the maximum capacity for these Youth Hostels as specified in the current and relevant Youth Hostel profile. The Group List must include numbers of all guests including non-residential guests.

11.12 A €500 security deposit is required at time of payment. This is held against any damages/costs incurred at the hostel as result of the booking. Credit card details will serve as deposit and monies will be deducted subject to the manager’s final inspection. Deposits are not deducted in advance. Any costs above and beyond those covered by the €500 security deposit will be sought from the Lead person.

11.13 Each group staying in a Rent a Hostel for private hire must have at least one designated Lead Person. This is usually the person who makes the booking and the signatory on the booking form. An Óige will deem this to be the case unless a written and signed agreement is received from another designated person(s).

a. The Lead Person must be 18 years old or over and must be staying with the group for the whole rental period. Hostel Managers or staff are not responsible for the group or members of the group.

b. The Lead Person is responsible for the payment of the booking, the safety of the group and the general housekeeping of the Youth Hostel during the stay. The designated Lead Person will be liable for any damage to the property.

c. Groups with large numbers of junior members (under 18 years) will require a leader ratio of at least one leader per ten juniors as per our standard Group Terms and Conditions.

d. It is the responsibility of the Lead Person to ensure that all members of the group are fully aware of the terms and conditions.

e. You are asked to take due care of the Youth Hostel and its equipment during your stay. You should check on arrival and report any shortcomings, damage or missing items immediately to the Youth Hostel Manager or staff member. Your group should keep the kitchen, lounge and bedrooms clean and tidy throughout your stay.

f. The Lead Person is expected to report any damage caused by any member of your group immediately to the Youth Hostel Manager or staff member. Failure to do so may compromise the safety of your group during your stay for which An Óige will take no responsibility.

g. Any damage to the Youth Hostel or its contents will be charged to the group.

***These general rules are a guide only and do not exempt the group from the specific rules of the hostel or any norms and practices subscribed to by the managers, i.e. noise levels, nominal charges for additional heating/fuel costs etc. The group is advised to check such rules and practices upon arrival.***

11.14 An Oige Head Office must be advised of any changes or cancellations to bookings immediately. Cancellation fees are levied at the following scale:

Period before cancellation                                         Amount charged

More than 30 days                                                            Deposit

15 – 29 days                                                                         30% of total price

7 – 14 days                                                                          50% of total price

4 – 7 days                                                                            75% of total price

72 hours, departure date, or after                              100% of total price

All changes and cancellations must be confirmed by An Oige Head Office or the hostel before regarded as true and correct.

11.15 An Oige reserves the right to refuse a booking and/or to repossess a hostel at any time where just cause is shown. In such cases An Oige, or its officers, or staff, shall not be liable to issue refunds.

11.16 The total number of the group in residence must not exceed the total sleeping capacity of the hostel. The group is not insured for personal injury, damage or theft whilst at the hostel.

12. Bookings: Packages, tours and activity holidays

The provision of package holidays is subject to the Package Holiday and Travel Trade Act. An Óige complies with the requirements of the Regulations in respect of Activity Holidays.

An Óige facilitates a range of activity holidays, run by experienced/qualified leaders and/or professionals, based in An Óige Youth Hostels.

12.1 An Óige arranges access to a range of activity holidays run by activity providers. These activity holidays may include:

Loan of technical equipment (if required) from the activity provider



Youth Hostel accommodation in bunk-bedded rooms and self-catering facilities (see specific holiday itinerary for full details) provided by An Óige.

12.2 Personal clothing (e.g. waterproofs, fleeces, rucksacks and boots) is not included.

12.3 Personal insurance is not included. An Óige advise guests to take out their own insurance to cover cancellation and/or curtailment of the holiday, injury, death, loss of baggage and money. This insurance should recognise the activity being undertaken.

12.4 By taking part in an An Óige Package/tour, the Guest undertakes to conform to the rules and regulations of An Óige and the directions and order of the organisers and instructors. The authority of the leader/instructor is final and his/her decision is to be accepted at all times.

12.5 Some courses require minimum numbers in order for them to run. Where this is the case it will be notified on the booking confirmation.

If minimum numbers are not reached, the holiday will be cancelled, guests notified and all monies paid will be refunded.

12.6. An Óige will endeavour to ensure that the advertised holiday actually runs. However, An Óige reserve the right to cancel or modify the content of a holiday due to prevailing weather or other conditions. In the event of a cancellation by An Óige a full refund or alternative holiday dates or an alternative holiday will be offered. Our liability does not extend beyond this.

12.7 Mountaineering and its associated activities require appropriate fitness levels. The guest must notify An Óige of any illness or impairment when booking, and An Óige reserve the right to ask a guest to leave the holiday if their continued participation jeopardises the safety or enjoyment of the other guests or in our opinion jeopardises their own safety or well-being.

12.8 Outdoor activities are potentially hazardous by their nature and individual guests must accept that participation is at their own risk.

12.9 An Óige check with all third party activity providers that their instructors and leaders are carefully vetted and qualified for the activities that they control. Participants must agree to abide by the decisions and directions of the leader/instructor.

12.10  Subject to not infringing the participant’s legal rights, neither An Óige nor its partners or agents is liable for loss, injury, accident or damage which may arise during the holiday, or as a result of it, and every guest taking part shall be in every respect at his or her own risk.

13. Bookings:  Groups for Special Events

Special events are categorised as any period that a hostel has special rates. These include but are not limited to St. Patrick’s Festival, New Year’s celebrations, sport events, festivals and concerts.

13.1 A Non Refundable Deposit of 25% must be paid within 7 days of the booking in order to secure your reservation. If deposit is not received within 7 days your reservation will be cancelled. The remaining balance is due 8 weeks prior to arrival.  If the balance is not received we reserve the right to treat your booking as cancelled.

13.2 Changes to a booking are permitted but once deposit has been received are subject to an amendment fee of €30.00.

13.3 You may cancel the booking, or any part of it, once it has been confirmed, but these instructions must be in writing and sent to An Óige directly. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the beds, we charge a cancellation fee on the scale shown below.  The amount payable depends on when we receive your written instructions – the more notice advised the less charged.

Period before cancellation                                         Amount charged

30 – 59 days                                                                         50% of total price

14 – 29 days                                                                        75% of total price

13 days – departure date, or after                                100% of the total price

14. Competition Conditions

An Óige runs competitions on social media and with our membership on a regular basis where we award prizes of accommodation or third party products.

14.1 Employees of An Óige or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter competitions. There is no entry fee and no purchase necessary to enter competitions.

14.2 Closing date for entry will be attached to the competition. After this date no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.

14.3 The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

14.4 The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

14.5 The winner will be notified by email and/or letter within 28 days of the closing date.

14.6 If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

14.7 The promoter will notify the winner when and where the prize can be collected.

14.8 The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. By entering any competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

14.9 The competition and these terms and conditions will be governed by Irish law and any disputes will be subject to the exclusive jurisdiction of the courts of Ireland.

14.10 The winner agrees to the use of his/her name and image in any publicity material.

14.11 Any personal data relating to the winner or any other entrants will be used solely in accordance with current Irish data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

14.12 Entry into the competition will be deemed as acceptance of these terms and conditions.

15. Membership

15.1 All Member Discounts must be applied at time of booking. No member discounts will be applied after payment has been received.

15.2 An Óige membership entitles you to but is not limited to;

10% off all An Óige hostels

Discount or benefits in all Hostelling International Hostels worldwide

Discounts or benefits in named partners in Ireland

Access to member events of An Óige

Access to membership newsletter and offers.

15.3 Payment of Membership may be processed in the following ways:

Visa, Mastercard or American Express

Cash or cheque

Online at www.anoige.ie

15.4 Payment must be made in full at the time of signing up for membership.

15.5 Refunds will not be given for membership.

16. An Óige run events

16.1 All prices quoted are in EUR (EURO) and are public prices based on event packages.

16.2 An Óige will aim to confirm or otherwise respond to your booking request within three working days by e-mail or by phone. However, in some instances (for example during long weekends or public holidays) the response time may vary. The booking will only be confirmed by payment of deposit or full amount. Please make sure you have enough funds available on your credit card.

16.3 Supplements may apply in respect of event weekends, weekend bookings, en-suite rooms etc.

16.4 All information and prices stated are subject to change. Please note that every effort has been made to ensure the accuracy of all information on this website. However, An Óige does not accept responsibility for any errors or omissions. An Óige will be under no obligation to any person as a result of any inaccuracy or incorrect description to provide any services set out herein.

16.5 Some events, for various reasons may be cancelled or postponed. In the event of this happening, money will be returned to those who have paid.

16.6 If you need to cancel your booking please notify us immediately by e-mail, fax or phone. The amount of the cancellation fee is related to how much notice you have given to us prior to commencement of travel. Commencement of travel is the date you nominated to arrive at the hostel.

16.7 The cancellation fees are as follows:

More than 14 days prior to commencement : 25% of total value of booking

More than 72 hours and less than 14 days prior to commencement: 50% of the total value of booking.

Less than 72 hours before commencement of travel, or no-show: No refund.

16.8 Our policy also offers the option to use the payment for your cancelled booking towards another event of your choosing, within a year of the original event.

16.9 We strongly advise that you purchase adequate travel insurance to safeguard against any losses.

16.10 It is up to the organiser if children can participate in An Óige run event. This is due to child protection regulations and laws and not all those who volunteer to help run the event may be vetted and sat our child protection course.

17. Affiliate hostels

17.1 A number of independent hostels are promoted by An Óige – Irish Youth Hostel Association as affiliate hostels. These hostels are not owned or managed by An Óige and are not governed by these terms and conditions. Separate terms and conditions will apply and should be asked for at the specific hostel. An Óige have carefully chosen the hostels to be promoted by An Óige, although we are not responsible for the quality of the guests’ experiences in these hostels. Any complaint or comment regarding a stay in these hostels should in the first instance should be directed to the manager/owner and copied to info@anoige.ie .

18. Meals

18.1 Self-catering facilities are available at all Youth Hostels. In some Youth Hostels, because of the limited size of the self-catering kitchen or dining room, larger groups will be asked to take catered meals provided by the youth hostel at an additional cost.

18.2 Evening meals for groups are served at a mutually agreed time. If the group is late and have not given reasonable notice (72 hours’ notice or more) to the Youth Hostel, the meal may be cancelled at the Youth Hostel Manager’s discretion and all costs charged to the group.

18.3 Special dietary requirements should be notified at time of booking or at the earliest opportunity thereafter. We will not be able to cater for Special dietary requirements if adequate notice has not been given (72 hours’ notice or more).

18.4 Some Youth hostels cannot cater for nut allergies, please check when you are booking your meals if your chosen Youth hostel can cater for this allergy.

19. Guests with Disabilities, Medical Conditions or Special Needs

19.1 An Óige advise you to notify us at the time of booking, and a minimum of 48 hours in advance, if you or any of your party has any disability, medical condition or special needs, which may require specific facilities. An Óige will endeavour to meet your requirements where possible but special needs facilities vary by Youth Hostel – please check details before booking. It is the responsibility of the Lead Person to ensure that all special needs requirements are identified and communicated to An Óige staff.

**An Óige cannot, however, provide assistance with walking, eating or other personal needs. If you need help, you must take someone with you who can take care of your needs. It is the responsibility of the group leader to ensure that all special needs requirements are identified and communicated to An Óige staff.

19.2 Only some hostels are suitable for wheelchair access. Please check the hostel information or contact the individual hostel directly before making an online booking.

20. Smoking

20.1 All An Óige Youth Hostels are non-smoking buildings and under Irish law it is an offence to smoke anywhere within any of the Youth Hostels and you could will be fined. Smoking is permitted only in designated areas outside the Youth Hostels. The use of illegal drugs is strictly prohibited in and around any An Óige Youth Hostel at any time. If the Youth Hostel Manager/staff member suspects that a person is in possession of illegal drugs, he or she will contact the local Garda Siochana. Guests found to be contravening the above policies will be asked to leave the Youth Hostel without refund.

21. Personal possessions

21.1 Whilst every effort is made to ensure excellent security at our premises, An Óige is not responsible for visitor’s property, which includes but is not confined to luggage stored in luggage room or bicycles stored in cycle racks or cycle sheds. Some Youth Hostels have lockers available for guest use with padlocks available for sale at the Youth Hostel reception.

22. Car parks

22.1 Parking facilities vary at each Youth Hostel. An Óige does not accept responsibility for loss or damage to vehicles parked within Youth Hostel grounds. All vehicles are parked and left at the owner’s risk.

We hope you and/or your party enjoy your stay while with us and any questions please don’t hesitate to contact us. Thank you for choosing An Óige.